1. What you buy
You buy a credit package to pay for actions in the CARO service: creating carousels, texts, images, video carousels and content plans, and assistant replies. 1 credit = 1 ₽. Current packages and prices:
| Package | Price in rubles | Foreign cards |
|---|---|---|
| 1,000 creditsnever expire | 1,000 ₽ | $12 |
| 2,500 creditsnever expire | 2,500 ₽ | $30 |
| 5,000 creditsnever expire | 5,000 ₽ | $60 |
Credits from these packages never expire. The price of every generation in credits is shown before it starts; an assistant reply in a chat costs 2 credits, and the conversation with the assistant in a carousel chat is charged by actual usage (see the offer).
2. How to buy
- Open the bot @Ferz_aibot in Telegram and launch the mini app.
- Go to Balance → Buy credits and choose a package.
- Tick your consent to the offer and the privacy policy.
- Pay with a Visa, Mastercard or MIR card on the secure page of the IntellectMoney payment service. Your bank may ask you to confirm the payment.
- The credits appear on the balance right after the payment service confirms the payment.
3. How the service is delivered
- The service is provided online, in the CARO bot and mini app in Telegram; no physical goods are shipped.
- Access is through your Telegram account; no separate sign-up is needed.
- Credits are added to the balance of the account that placed the order right after the payment is confirmed.
- Credits are spent on actions as you use them; a result is ready in seconds or minutes (a video takes longer) and is available in the mini app and, when delivered, in Telegram.
4. Payment methods and security
- МИР
- IntellectMoney
Visa, Mastercard and MIR bank cards are accepted. Payments go through the IntellectMoney payment service. Prices are in rubles; for foreign cards, in US dollars at the price in the table.
Card details are entered on the payment service's page. The Seller never receives or stores the card number or other card data; it only receives the order number, amount, currency and payment status.
5. Refunds
Money paid for credits is not refunded and credits are not exchanged for money, except in cases expressly provided for by applicable law (for example, a double charge, or a payment that went through while the credits were not added — then we add the credits or refund the payment).
If a generation fails for a technical reason, the reserved credits return to the balance automatically. If you stop a generation that has already started, the completed part is charged at actual cost.
How to get a refund in these cases: write to support@ferzmedia.app with the order number, date and amount of the payment. We answer within 10 working days; the money returns through IntellectMoney to the same card, and the time it takes depends on the bank. The credits bought with a refunded payment are deducted from the balance.
6. If something goes wrong
- You were charged but the credits did not arrive within an hour — write the order number to support@ferzmedia.app: we will add the credits or refund the payment.
- You were charged twice — write to us: we will refund the extra payment.
- Any payment question — by e-mail or in the Support section of the mini app.
7. Seller
- Seller
- Individual Entrepreneur KHAMDAMOV IKROMJON KOBILOVICH
- Country of registration
- Republic of Uzbekistan
- Registration number of the individual entrepreneur (YaTT)
- 7999753 of 9 September 2026
- Taxpayer ID (TIN / PINFL)
- 31101986180053
- Legal and actual address
- 5 Rokhat, Motrid Bogi, Samarkand, Samarkand Region, 140100, Republic of Uzbekistan
- Phone
- +971 50 135 7662
- support@ferzmedia.app
- Telegram bot
- @Ferz_aibot